Job Description

General Purpose of the Position:

Oversee and administer Federal and State funded CareerSource Broward (CSBD) workforce development and welfare reform programs and special grants with focus on the Workforce Innovation and Opportunity Act (WIOA).  Monitor and guide assigned program staff ensuring that they are meeting or exceeding program performance requirements.


Essential Responsibilities and Duties:

Oversee and manage the administrative functions of assigned program in accordance with local, State and Federal guidelines.


Provide technical assistance, consultation, and expert guidance to staff, review files, and maintain on-going communications with program staff, to assist them in meeting or exceeding local and State performance measures.


Monitor and review the activities of program staff and participants and implement policies and procedures designed to ensure that programs are in compliance with local, State and Federal guidelines, and meeting established goals.  Provide analysis and recommendations to make changes as needed.


Serve as liaison between CSBD and the federal, state, and local entities responsible for monitoring program performance.


Provide written corrective action when necessary.


Monitor and evaluate progress on performance standards.  Prepare gap analyses for program and organizational leadership.  Recommend strategies to improve and enhance performance.  Analyze systems and make continuous improvement recommendations so staff can assist customers to achieve desired program outcomes. 


Represent CSBD in investigating and resolving client issues and other matters of significance and represent the agency in handling complaints, arbitrating disputes and resolving grievances associated with assigned program providers.


Develop expertise in and serve as subject matter expert for the WIOA Program.  Stay abreast of changes in assigned subject matter and provide assistance regarding your expertise to CSBD employees and CSBD career center staff as needed.


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Essential Responsibilities and Duties: - continued


Serve as liaison between CSBD and the federal, state and local entities responsible for administering the funded programs and grants.


Coordinate program activities with other support services agencies in the county.


Prepare a variety of weekly, monthly, annual, and biannual reports as required.


Analyze data generated by the State MIS Systems


Provide information regarding program requirements, reporting requirements, policies, procedures, changes, form requirements, and other information.


Research programmatic issues as necessary.


Attend meetings representing CSBD to outside organizations, agencies, and the media. 


Attend a wide variety of agency internal meetings.


Review and analyze requests proposals, make recommendations and assist with the contract negotiations and contract renewals processes.


Coordinate activities with other CSBD departments as necessary.


Perform other duties as assigned.


Participate in agency’s quality improvement initiatives by continually focusing on strategic planning and improving customer service.


Communicate with coworkers, management, staff, clients, the general public, and others in a courteous and professional manner.


Conform with and abide by all regulations, policies, work procedures, and instructions.


Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.


Supervisory Controls and Guidelines:

The incumbent reports directly to the Sr. Vice President of Operations.  The incumbent’s primary duty of performing office or non-manual work is directly related to management or general business operations of CSBD or CSBD’s customers/providers.  Incumbent must exercise discretion and independent judgment with respect to matters of significance.  Work is performed independently within broad general guidelines defined in local policies and in State and Federal guidelines.  Guidelines used include federal, state, and local guidelines and communiqués for WIOA, Welfare Transition Program (WTP), Supplemental Nutrition Assistance Program, special grants, and other related program requirements.

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Supervisory Controls and Guidelines continued:


This position description in no way states or implies that these are the only job duties to be performed by the employee incumbent in this position.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.


Education, Experience and Knowledge Required:

A Bachelor's degree in business administration, social sciences, or related field is preferred.  Two years of job counseling, social work, or relevant experience developing, coordinating and processing systems are necessary.  A relevant combination of experience and specialized training may be substituted for the bachelor’s degree.


Incumbent must be experienced in and demonstrate strong oral and written communication skills since the position requires significant report writing and public speaking responsibilities. Must be proficient in all Microsoft Office applications and possess extensive Word and Excel skills, possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data. Individual must their own transportation to travel from site to site.


Prior experience working with and staffing a lay committee that involves preparing agendas, facilitating meetings, taking and disseminating meeting minutes and ensuring that committee goals and objectives are aligned with the agency’s goals and objectives is also preferred.


Position requires in-depth knowledge of WIOA regulations and laws as well as knowledge of effective case management procedures.  The ability to analyze data, problem solve and understand complex situations; the ability to communicate orally and in writing; the ability to establish and maintain effective working relationships with other employees at all levels and the general public are required.   Effective presentation and public speaking skill are also required.  Familiarity with local economic conditions, social service agencies and geography are required.


A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 


ADA Requirements:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to sit; use hands to write or type on a computer keyboard; and talk or hear.   The employee is occasionally required to stand and walk.  The employee may occasionally lift and / or move up to 10 pounds. 

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ADA Requirements continued:


The work environment characteristics are representative of those an employee encounters in an office environment and occasionally traveling to attend offsite meetings and conferences.