Job Description

General Purpose of the Position:

Provide comprehensive case management and guidance to individuals on assigned caseload for the Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker target population. Serve as career guide and coach for the targeted population. Facilitate services to meet the customers’ needs, alleviate barriers and the development of the customer’s potential. Ensure that all services are delivered in accordance with federal and state mandates and organization policies and procedures.


Essential Responsibilities and Duties:


Develop rapport with customers and conduct assessments to help identify their needs and assist in targeting appropriate services for their individual circumstances.


Coach customers in strategies and services to secure and maintain meaningful employment.


Counsels customers individually, or in group sessions, to assist in identifying barriers and services needed move customers toward self-sufficiency.


Make referrals to various support services and training programs being provided by our One-Stop partners in the community as needed.


Interpret program regulations or benefit requirements and facilitates customer access to community and program resources, including locating housing, food, clothing, school programs, vocational opportunities or services, relevant mental health services, and others as applicable.


Provide guidance to customers to assist them in understanding and overcoming personal and social problems and decision making for developing goals and areas of need.


Determine required level and frequency of services per established program guidelines. Develop individual employment (IEP) plans with customers to establish a roadmap for achievement of educational, vocational, and employment objectives.


Coordinate and monitor services, including comprehensive tracking of customer activities in relation to the Individual Employment Plan. Conduct on-going follow-up with customers at specified intervals.


Document all customers’ encounters in local Management Information System (MIS), complete and submit documentation as appropriate and maintains comprehensive electronic case files in local Document Management System (DMS).

Evaluate effectiveness of customers Individual Employment Plan and progress made by customer and provides appropriate update to services.


Coordinate services with Employment Relations Staff as appropriate to ensure development of employment opportunities and placement of customers.


Participate in training opportunities to enhance job related skills such as career development, counseling, and program specific knowledge.


Exercise professional judgment, discretion, confidentiality, and sensitivity in all communications.


Adhere to professional Code of Conduct and the application of the basic principles of respect for the equality, worth and dignity of all people.


Conduct continuous quality improvement activities in support of achieving the organization’s performance goals.   


Identify programmatic issues that arise and recommend options for improvement.


Develop and maintain in-depth knowledge of State, Federal, and Local workforce development performance measures through State Guidance, local, state and federal memorandums and other related documents.


Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.


Conform with and abide by all regulations, policies, work procedures, and instructions.


Respond promptly to all correspondence including telephone calls, emails, text messages, and faxes.


May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the CareerSource Broward (CSBD) Center.


Supervisory Controls and Guidelines:

The incumbent reports directly to the WIOA Supervisor. Incumbent must exercise discretion and independent judgment with respect to matters of significance. Work is performed independently within broad general guidelines such as federal, state, and local workforce development guidelines and regulations including Workforce Innovation and Opportunity Act (WIOA) and Welfare Transition Program (WTP), Wagner Peyser (WP) regulations, labor laws, technical assistance guides and research as well as Career Source Broward policies and procedures.


This position description in no way states or implies that these are the only job duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related

instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.