Job Description

General Purpose of the Position:

The Regional Workshop and Training and Development Manager is responsible for the research, development, editing, quality control, and production of the materials and content used in the employment workshops in the CareerSource Broward (CSBD) Centers. Position is also responsible for the Center’s training and Orientation content, and for the professional development of staff. The purpose of the position is continuously improve customer outcomes through applying best practices that are evaluated and acknowledged to be highly effective in workforce development and job search techniques.


Essential Responsibilities and Duties:


Lead the development and evaluation of all workshop content and training materials. Conduct research and consult with staff and business representatives in the design and development of new curriculum.


Coordinate the review / assessment of current materials and content to ensure that workshops etc. are teaching the latest job search techniques and they are meeting local intended objectives and requirements.


Assess training needs through surveys, interviews with success coaches, and monitoring reports to develop new training programs or modify and improve existing programs.


Research new trends in employment and training and share information with staff in order to improve CareerSource Broward programs and operational procedures.


Use data and evaluations to make recommendations for how to improve and edit workshop and training materials on a continuous basis.


Ensure workshop and training materials prepared, such as outlines, text and handouts are compliant with State guidelines and in conjunction with the Quality Assurance/Training Coordinators and other CSBD management staff.


Lead the development and organization of workshop and training manuals and participate in special training projects as assigned.


Actively pursues opportunities to continue to learn best practices in adult learning and curriculum development and writing through research, professional development and other learning opportunities.



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Essential Responsibilities and Duties cont’d:


Attend meetings, conferences and seminars to obtain information for use in training programs, or to inform management of training program status.


Develop and maintain in-depth knowledge of State and Federal workforce development performance measures.


Participate in agency’s quality improvement initiatives by focusing on continuous improvement activities.


Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.


Conform with and abide by all regulations, policies, work procedures, and instructions.


Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes


Perform other duties as assigned.


Supervisory Controls and Guidelines:

The incumbent reports directly to the Senior Vice President of Operations.  The incumbent’s primary duty of performing office or non-manual work is directly related to management or general business operations of CareerSource Broward’s customers/providers.   Incumbent must exercise discretion and independent judgment with respect to matters of significance.  Work is performed independently within broad general guidelines such as federal, state and local workforce development guidelines and regulations as well as Career Source Broward policies and procedures.


This position description in no way states or implies that these are the only job duties to be performed by the employee in this position.  Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.


Education, Experience and Knowledge Required:

Bachelor’s degree and teaching certification plus a minimum of three years experience in training and delivering workshops; experience in workforce development is preferred.


Preferred credentials such as:


Certified Professional Resume Writer (CPRW)

Global Career Development Facilitator (GCDF)

Florida Certified Workforce Professional (FCWP)


A relevant combination of experience and specialized training may be substituted for the degree.    


Incumbent must be experienced in and demonstrate strong oral and written communication skills since the position requires significant report writing and public speaking responsibilities. Must be proficient in all Microsoft Office applications and possess extensive Word and Excel skills, possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research




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ADA Requirements cont’d:


Workforce Innovation and Opportunity Act (WIOA) regulations, including federal and state rules and guidelines, the employers’ personnel rules, policies, and procedures, labor laws, technical assistance guides and current best practices research are tools used by the incumbent.


A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 


ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is generally required to sit; regularly required to use hands to write, type; and talk or hear.  The employee occasionally is required to stand and/or walk, or lift and / or move up to 10 pounds.  No specific vision abilities required by this job. 


The work environment characteristics are representative of those an employee encounters in an office environment and traveling to attend offsite meetings and conferences.