Job Description

General Purpose of the Position:

Manages and integrates the activities of jobseeker-focused staff and business outreach staff in the One-Stops, in conjunction with the WorkForce One Management Team in order to meet/exceed WorkForce One’s performance goals. Oversight of all aspects of referral and placement activities in the Center, including planning and coordinating work of the Employment Relations Team to ensure compliance with applicable federal and state regulations.


Essential Responsibilities and Duties:

Manage and coordinate activities of the members of the Employment Relations team to ensure adequacy of services to job seekers and business partners and compliance with processes, policies, and procedures

Provide assistance and guidance in the resolution of employer relations issues.


Collect, monitor and analyze registration and services data to develop process improvements and make recommendations for systematic change. Collect data for the preparation of QA reports; analyze, trend, develop and implement corrective action strategies.


Conduct continuous quality improvement activities in support of achieving the organization’s performance goals.   


Gather and track all feedback from direct reports regarding issues raised by jobseekers, businesses and/or other community members regarding services offered or provided by WorkForce One.


Responsible for establishment of appropriate staff training plans in conjunction with the VP of Communications and Business Relations & the QA/Training Coordinator, to ensure staff are appropriately trained.


Oversee the coordination of and assist with planning and implementing mass recruitments, job fairs, networking events and other meetings intended to match jobseekers with local employers, in the Center and across the region.


Prepare and disseminate a variety of weekly, monthly, quarterly and annual reports including veteran, placement, OJTs, Community Service, Work Experience, Subsidized Employment, Employed Worker Training and job development reports.


Supervise staff responsible for Employer Relations activities.  Coordinate schedules to ensure that all job duties are covered.


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Attend monitoring reviews with Program Managers. Compile required reports. Disseminate information resulting from monitoring efforts.


Identify programmatic and operational trends and recommend options for improvement.


Develop and maintain in-depth knowledge of State and Federal workforce development performance measures.  Read and review periodic literature such as the Federal Register, STW Reporter, etc.


Attend meetings and seminars to obtain information for use with the Employer Relations Team.


Participate in the agency’s hiring process by serving on screening and interview panels as needed.


Communicate with coworkers, management, staff, clients, and the general public in a courteous and professional manner.


Conform with and abide by all regulations, policies, work procedures, and instructions.


Respond promptly when returning telephone calls and replying to correspondence, emails, and faxes.


May be assigned other responsibilities on a temporary or ongoing basis as necessary for the delivery of quality service within the One Stop or WorkForce One as an organization.


Supervisory Controls and Guidelines:

The incumbent reports directly to the One Stop Manager. Incumbent must exercise discretion and independent judgment with respect to matters of significance. Work is performed independently within broad general guidelines such as federal, state and local workforce development guidelines and regulations including Workforce Innovation & Opportunity Act (WIOA) and Welfare Transition Program (WTP), Wagner Peyser (WP) regulations, labor laws, technical assistance guides and research as well as WorkForce One policies and procedures.


This position description in no way states or implies that these are the only job duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.


Education, Experience and Knowledge Required:

A Bachelor’s degree in business administration, marketing, social science or a related field plus a minimum of five years relevant work experience in public or private sector is required. A relevant combination of experience and specialized training may be substituted for the bachelor’s degree.


Incumbent must be experienced in and demonstrate strong oral and written communication skills. Incumbent must have prior experience achieving excellence, demonstrating continuous improvement and have quantitative data to support achievement.  Must possess good presentation and public speaking skills. Strong ability and demonstrated experience in balancing multiple priorities, meeting deadlines, working independently and achieving assigned tasks are required. Must be proficient in all Microsoft Office applications and possess extensive Word and Excel skills, possess the ability to utilize state


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workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data.


A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 


ADA Requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is generally required to sit; regularly required to use hands to finger, write, type; and talk or hear.  The employee occasionally is required to stand and/or walk, or lift and/or move up to 10 pounds.  No specific vision abilities required by this job. 


The work environment characteristics are representative of those an employee encounters in an office environment and traveling to attend offsite meetings and conferences.